Governments have mixed feelings about the transformation in data that is occurring. On the one hand, the opportunity to keep a closer eye on the marauding masses motivates them to require our data exhaust to be trapped and stored away – just in case they might like to look at it later on. And on the other, there is the opportunity to make our data open and accessible so that we can use it to drive all kinds of efficiences.

This week we can see both trends unfolding:

  • The UK’s midata initiative is stepping ever closer to enabling practical services – check out the 10 ways it can help at the UK govt’s BIS site.  I liked OUseful’s.Info exploration of what midata might mean and links to related issues. And Mydex has added their take too.
  • The Australian government’s exploration of new Data Retention laws have been causing a stir recently. It’s a sad reflection on the government that there is no comparable easy-to-navigate site to find out more – A ‘Back Pocket Brief’ prepared by the A-G’s department and released under Freedom Of Information is here and a speech by the Attorney-General on 5Sept here. Elsewhere Delimiter has kept tabs on the feedback from those in the know.

Also this week:

  • Understanding what ‘customer centric’ means – Customer Blog
  • SWIFT thinks that banks will be the hub of the Digital Asset Grid – the intention economy – American Banker
  • The state of Facebook e-commerce – TechCrunch
  • A nice infographic about what makes a good website – Bit Rebels
  • And Subscription Commerce gets some coverage – Viral Blog
All the links can be found at Bitly here…


If fear and greed sell newspapers, then they will work just as well for VRM?

One of the recurrent themes in the VRM space is the need to protect us from the forces of darkness that are gathering in the digital silos:

  • Facebook deconstructed in the WSJ (here)
  • Big data as big brother – O’Reilly Media (here)
  • Ranking customers by the friends they hang out with – NYT (here)

Fair enough. I’m a believer that one of the primary drivers of VRM is the aggregation of customer buying power. If customers choose services that will protect their interests, and do so in numbers to warrant the attention of vendors, then there is no doubt that the vendors will follow them.

So when we see further research showing that customers don’t like personal marketing and want more control, everyone should pay attention (here).

Also, a video of Alan Mitchell from last year’s Lean Summit, the UK Midata initiative, Australia’s digital mailbox dogfight and some other tidbits of interest…you can find all the links in the usual place (here).